Shipping policy

At Missmystica, we are committed to delivering your order safely, efficiently, and transparently across the United Kingdom. Please review our shipping policy below to understand our processing times, rates, and procedures.

1. Order Cut-Off Time

  • Cut-Off Time: 05:00 PM (GMT)

  • Orders placed before 05:00 PM will begin processing on the same business day. Orders placed after this time, or during weekends and public holidays, will be processed on the next business day.

2. Shipping Rates & Delivery Time

We offer reliable shipping services across the United Kingdom with clear timeframes and no hidden costs:

Shipping Method Handling Time (Business Days) Transit Time (Business Days) Shipping Cost
Standard Shipping 1 - 2 Days 3 - 5 Days Free Shipping (£0.00)

Please note: Delivery times may vary slightly during peak busy seasons, public holidays, or due to unexpected courier delays.

3. Shipping Areas

We currently ship exclusively within the United Kingdom.

4. Order Tracking

Once your order has been dispatched from our facility, you will automatically receive a shipping confirmation email containing your tracking number and a link to monitor your delivery status in real-time.

5. Incorrect Address Information

Please review and double-check your shipping address carefully before completing your purchase at checkout. Missmystica is not responsible for any delivery delays, failed deliveries, or lost parcels caused by incorrect or incomplete address details provided by the customer.

6. Lost or Delayed Orders

If your package has not arrived within the estimated transit timeframe, please don't worry. Contact our customer support team immediately, and we will promptly investigate the issue with the courier service to assist you.

7. Damaged Packages

In the unfortunate event that your package arrives damaged during transit, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please provide clear photos of both the damaged outer packaging and the product inside.

Contact Information

For any questions, concerns, or inquiries regarding the shipping of your order, please reach out to our dedicated support team:

  • Store Name: Missmystica

  • Phone: +44 203 695 8260

  • Email: info@missmystica.shop

  • Address: Montfichet Rd, London E20 1EJ, United Kingdom

  • Business Hours: Monday to Sunday: 09:00 AM – 10:00 PM (GMT)